QCALL Checkout Terminal

QCALL Checkout Terminal is the solution for processing written or telephone order payment data. Payment details of the consumers are recorded in the web-based, password-protected interface and are processed automatically and immediately during the telephone order process. All successful transactions are available in the QPC Payment Center.

Here is a demo access for testing purposes.

Using QCALL Checkout Terminal

Table 1. Consumer Related Order Details
Field name	Optional or required	Maximum field length	Description
Company	Optional	Alphanumeric, up to 60 characters.	Name of company ordering the relevant items (products).
First and last name	Optional	Alphanumeric, up to 20 characters for the first name and 25 characters for the last name.	Consumer’s first and last name.
Address	Optional	Alphanumeric, up to 100 characters.	Consumer’s address.
Order reference	Optional	Alphanumeric, up to 128 characters, differs depending on the payment method used.	Unique order reference ID sent from merchant to financial service provider.
Comment	Optional	Alphanumeric, up to 255 characters.	Additional data relating to the order, e.g. invoice number or purchase number.
Amount	Required	Alphanumeric, up to 10 characters.	Payment to be effected by consumer.
Currency	Required	Alphabetic or numeric, fixed 3 characters	Currency code of amount.
Payment method	Required	Selection field.	Payment method used for the transaction: Credit Card, SEPA Direct Debit or recurring payment.

Table 2. Consumer Related Order Details
Data	Value
Field name	Company
Optional or required	Optional
Maximum field length	Alphanumeric, up to 60 characters.
Description	Name of company ordering the relevant items (products).
Data	Value
Field name	First and last name
Optional or required	Optional
Maximum field length	Alphanumeric, up to 20 characters for the first name and 25 characters for the last name.
Description	Consumer’s first and last name.
Data	Value
Field name	Address
Optional or required	Optional
Maximum field length	Alphanumeric, up to 100 characters.
Description	Consumer’s address.
Data	Value
Field name	Order reference
Optional or required	Optional
Maximum field length	Alphanumeric, up to 128 characters, differs depending on the payment method used.
Description	Unique order reference ID sent from merchant to financial service provider.
Data	Value
Field name	Comment
Optional or required	Optional
Maximum field length	Alphanumeric, up to 255 characters.
Description	Additional data relating to the order, e.g. invoice number or purchase number.
Data	Value
Field name	Amount
Optional or required	Required
Maximum field length	Alphanumeric, up to 10 characters.
Description	Payment to be effected by a consumer.
Data	Value
Field name	Currency
Optional or required	Required
Maximum field length	Alphabetic or numeric, fixed 3 characters.
Description	Currency code of amount.
Data	Value
Field name	Payment method
Optional or required	Required
Maximum field length	Selection field.
Description	Payment method used for the transaction: Credit Card, SEPA Direct Debit or recurring payment.

Depending on the specific requirements and the configuration settings, the number of fields and the field length and characteristics may differ, so if the maximum character length is exceeded, any additional characters are ignored.

Logging in to the QCALL interface

The login can be found at the following link.

The username and password must be entered.
When the login was successful, a summary of the login data is displayed.

After the first login, a new password must be set.

Completing payment with Credit Card

Steps for carrying out a payment using Credit Card.

Step 1

Order details:

After completing the fields the merchant selects payment method > Credit Card.

Step 2

Payment details:

The consumer’s credit card details: credit card number and expiration date (the card security code is not necessary).

If the payment has been completed successfully, the message Transaction approved appears.

If the credit card payment has been successfully processed, approval for the payment amount is displayed in the QPC Payment Center. But completed payments are not automatically deposited via QCALL Checkout Terminal, so to receive the outstanding amounts the approved amounts need to be deposited in the QPC Payment Center.

QENTA carries out the deposit of approved payments and there are two configuration options:

Daily fully automated deposit of all payments-all payments are deposited once during the night.
Immediate capture-after affecting a payment, the payment is available immediately as a capture.

Not deposited approvals will expire after 7-14 calendar days and after exceeding the individual deadline these payments can no longer be submitted or received.

Completing payment with SEPA Direct Debit

Steps for carrying out a payment using SEPA Direct Debit.

Step 1

Order details:

After completing the fields the merchant selects payment method > SEPA Direct Debit.

Step 2

Payment details:

The consumer’s bank details: account owner, IBAN, BIC,mandate reference, mandate signature date and due date.

If the payment has been completed successfully, the message "Transaction approved" appears in the window that opens Order confirmation.

At the same time, a unique order number is created automatically.

Effecting a recurring payment

Steps for recurring payment:

Step 1

Order details:

After completing the fields the merchant selects payment method > Recurring payment.

Step 2

Payment details:

Recurring payment details:

Source order number: original order number. Enter the order number to which the recurring payment refers.
A window opens and shows a summary of the source order data > Next.
If the payment has been completed successfully, the message Transaction approved appears in the window Order confirmation.

At the same time, a unique order number is issued automatically.

Generally, payment for the source order number must not be older than 400 days for credit card payments. If the order is older than 400 days, the error message "Card number missing" is displayed. If the expiration date of the credit card of the stored source order was exceeded, the error message "Expiration date is invalid" is displayed. In both error cases, obtain the new credit card details from the consumer and initiate a new order since a recurring payment may not be carried out.

There are currently no restrictions on payments using SEPA Direct Debit procedures.